Warranty Claims Procedure Vee Tire Co.
Vee Tire Co. stands by the quality of our tires. Our warranty term is 1 year from the original purchase date, or 3 years from its production date, whichever occurs first. If you want your Vee Tire Co. product to be inspected and assessed by our team for a possible factory warranty defect, please fill out the form provided below.
Once the claim has been received, a Vee Tire Co. representative may need to contact you for further information regarding your claim. In certain cases, it might be necessary to return the tire to us for a physical inspection or provide photographs. Once the warranty claim has been fully evaluated, Vee Tire Co. will notify the purchaser with the outcome.
Warranty Exclusions
Vee Tire Co. warranty does not apply to any damage or defects occurring due to the following and will automatically void the warranty.
- Accidental Damage
- Incorrect mounting and maintenance
- Damage due to bicycle malfunction
- Misuse or Modification of the tires
What happens if my claim is accepted?
If your warranty claim is accepted, Vee Tire Co. will ship replacement tire(s) to the purchaser. The cost of shipping will be covered by Vee Tire Co. If we are unable to provide the purchaser with exact tire replacement a Vee Tire Co. representative will coordinate with the purchaser to find a comparable replacement.
Original Equipment Tires
If you feel you have a warranty issue with Vee Tire Co. tires supplied and fitted to a bicycle purchased by yourself as the first owner, warranty claims will need to be taken up with our team on a case-by-case basis. Claims on original equipment Vee Tire Co. tires will be evaluated by our team and provide you with support if claim is accepted.
I am a Distributor/Dealer who wants to claim on behalf of a customer.
If you are a dealer or distributor and you are willingly providing your service to make a warranty claim on behalf of your customer, please contact your respective Account Manager so they can sort and clear you concerns.
